I take the processing of personal and sensitive information very seriously. Abbey Robb Therapies commits to always uphold the regulations laid out in the various legislations which protect people’s personal data. The processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject will always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to the therapeutic industry within the United Kingdom. By means of this data protection declaration, I would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed, by means of this data protection declaration, of the rights to which they are entitled.
As the controller, Abbey Robb Therapies have implemented numerous technical and organisational measures to ensure the most complete protection of personal data processed through this website. However, internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed. For this reason, every person who interacts with this business is free to transfer personal data to us via alternative means, e.g. by telephone or on paper.
What personal data we collect and why we collect it
- Information that you provide by filling in forms on our website which includes requesting further services and signing up to our newsletter via Mail Chimp. This includes your name and email address and contact number should you provide it.
- If you contact us by letter or email, records of the correspondence may be kept.
- Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data.
WHERE I STORE YOUR PERSONAL DATA
- Personal data that we collect from you via any contact forms or orders placed through my site will either be sent securely to my email address, or will be stored on our website servers inside the European Economic Area (“EEA”).
When visitors leave comments on the site I collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you leave a comment on my site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
My newsletter contains tracking pixels. A tracking pixel is a miniature graphic embedded in such e-mails, which are sent in HTML format to enable log file recording and analysis. This allows a statistical analysis of the success or failure of online marketing campaigns. Based on the embedded tracking pixel, I may see if and when an e-mail was opened , and which links in the e-mail were clicked upon.
Such personal data collected in the tracking pixels contained in the newsletters are stored and analysed by the controller in order to optimise the newsletter, as well as to adapt the content of future newsletters even better to the interests of my clients. Personal data will not be passed on to third parties. At any time you entitled to revoke the respective separate declaration of consent issued by means of the double-opt-in procedure. After a revocation, these personal data will be deleted by the controller.
On this website, the controller has integrated the component of Google Analytics (with the anonymiser function). Google Analytics is a web analytics service. Web analytics is the collection, gathering, and analysis of data about the behaviour of visitors to websites. A web analysis service collects, inter alia, data about the website from which a person has come (the so-called referrer), which sub-pages were visited, or how often and for what duration a sub-page was viewed. Web analytics are mainly used for the optimization of a website and in order to carry out a cost-benefit analysis of Internet advertising.
The operator of the Google Analytics component is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, United States.
Google Analytics places a cookie on the information technology system of the website visitor. The definition of cookies is explained above. With the setting of the cookie, Google is enabled to analyse the use of our website. Google gains knowledge of personal information, such as the IP address of the data subject, which serves Google to understand the origin of visitors and clicks, and subsequently create commission settlements.
You may prevent the setting of cookies through our website at any time by means of a corresponding adjustment of the web browser used and thus permanently deny the setting of cookies. Such an adjustment to the Internet browser used would also prevent Google Analytics from setting a cookie on your computer or device. In addition, cookies already in use by Google Analytics may be deleted at any time via a web browser or other software programs.
Google Analytics is further explained under the following Link https://www.google.com/analytics
Data protection provisions about the application and use of Google-AdWords
On this website, the controller has integrated Google AdWords. Google AdWords is a service for Internet advertising that allows the advertiser to place ads in Google search engine results and the Google advertising network.
The operating company of Google AdWords is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, UNITED STATES.
The purpose of Google AdWords is the promotion of our website by the inclusion of relevant advertising on the websites of third parties and in the search engine results of the search engine Google and an insertion of third-party advertising on our website.
If you reach my website via a Google ad, a conversion cookie is filed on the information technology system of the data subject through Google.
You may, at any time, prevent the setting of cookies by our website, as stated above, by means of a corresponding setting of the Internet browser used and thus permanently deny the setting of cookies. Such a setting of the Internet browser used would also prevent Google from placing a conversion cookie on the information technology system of the data subject. In addition, a cookie set by Google AdWords may be deleted at any time via the Internet browser or other software programs.
You have the possibility of objecting to the interest based advertisement of Google. Therefore, the data subject must access from each of the browsers in use the link www.google.de/settings/ads and set the desired settings.
Further information and the applicable data protection provisions of Google may be retrieved under the resources and further information heading.
Who I share your data with
There may be instances where my website uses social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.
If you subscribe to my mailing list your first name, email address and IP address will be sent to MailChimp. If you interact with me on FaceBook your information may be tracked by FaceBook.
How long I retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
If you submit a query via the contact form I will hold your data for a period of 12 months, after which it will be securely disposed of.
If you sign up to my mailing list I will retain your information until such time as you unsubscribe from the list.
If you become a client of Abbey Robb Therapies I will retain your data in line with industry regulations for insurance purposes and my tax responsibilities.
What rights you have over your data
If you have left comments, filled in a contact form or exchanged emails with me you can request to receive an exported file of the personal data I hold about you, including any data you have provided to us. You can also request that we erase any personal data I hold about you. This does not include any data I am obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
My contact information
Abbey Robb Therapies
London SW19 2DT
How I protect your data
Your data is securely stored on encrypted laptops and phones. All devices are regularly backed up onto an encrypted media storage system.
What data breach procedures I have in place
If a data breech is detected I will follow the steps outlined in the GDPR to inform people affected and the ICO as quickly as possible. I will take all steps I can to investigate and rectify the breech.
If you feel you would like to make a complaint about how your personal data is handled by Abbey Robb Therapies you can contact me directly by email.
In the event that Abbey Robb Therapies cannot resolve your complaint to your satisfaction you can contact the Information Commissioners Office on 0303 123 1113.
Resources & Further Information